Strategic Problem Solving

Strategic Problem Solving Course Overview

Strategic problems are fundamentally different from everyday operational issues: they are complex, high-impact, and cannot be solved with simple fixes or past solutions. In these situations, jumping to conclusions often leads smart people to solve the wrong problem or the right problem in the wrong way.

This course introduces a structured, practical approach to strategic problem solving based on the Double Diamond model. Participants learn how to move deliberately between problem and solution spaces, and between divergent and convergent thinking. The course covers how to explore underlying drivers, challenge assumptions, frame the right problem, generate alternative solutions, and make informed decisions under uncertainty. By the end of the course, learners will have a clear mindset, language, and toolkit to tackle complex strategic challenges with greater clarity, confidence, and impact.

Strategic Problem Solving Learning Objectives

By the end of this course, participants will be able to:

• Identify strategic problems and distinguish them from operational issues.
• Analyze the underlying drivers of strategic problems rather than reacting to symptoms.
• Frame strategic problems clearly by defining what the problem is and why it matters.
• Generate a range of alternative solutions to complex strategic problems.
• Compare alternative solutions and select a clear way forward under uncertainty.

Who should take this course?

• Leaders and managers who need to make strategic decisions under uncertainty.
• Strategy, finance, and business professionals involved in problem solving, analysis, and decision-making.
• Project, product, and transformation leaders working on complex initiatives that cut across teams or functions.
• Consultants and advisors who help organizations define problems and choose strategic directions.
• High-potential professionals looking to strengthen their strategic thinking and decision-making skills.