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Net Promoter Score (NPS)

On a scale of 0 to 10, how likely are you to refer CFI to a friend or colleague?

What is CFI’s Net Promoter Score (NPS)?

As of March 2019, CFI’s 30-day Net Promoter Score (NPS) is 74. This rating was issued by delighted.com, an independent third-party surveyor. The survey was displayed to 1,704 students with 409 (24%) responding and 131 (32%) commenting.

 

CFI Net Promoter Score (NPS) 74

 

How is CFI’s NPS Calculated?

The survey consists of one simple question:

“On a scale of 0 to 10, how likely are you to refer CFI to a friend or colleague?”

 

Calculating CFI’s NPS score is done by adding up the total number of responses and subtracting the “detractors” from the “promoters”, on a percentage basis. The NPS score is expressed as a whole number that ranges between -100 (worst) and 100 (best), which indicates how happy customers are with your brand experience. In CFI’s case, the score of 74 means that 74% of students rate the financial modeling, finance and accounting courses as a 9 or 10 out of 10.

 

How are promoters calculated?

Promoters are anyone who answers 9 or 10.

 

How are detractors calculated?

Detractors are anyone who answers 6 or lower.

 

What is a “Good” NPS Score?

Technically, anything above zero is “good” because it means more of the customers are promoters than detractors. According to HubSpot, a score above 70 is considered world-class or “the best of the best”. CFI’s score of 74 puts it into this elite group. We strive to provide the best information and training available for anyone looking to work in the financial industry.

 

Additional Resources

Thank you for reading this review of CFI’s NPS. CFI is on a mission to help anyone become a world-class financial analyst, though it’s Financial Modeling and Valuation Analyst (FMVA)® certification program. To continue learning and advancing your career, check out these additional CFI resources:

  • CFI Student Reviews
  • Student Spotlight FMVA Reviews
  • Free Financial Modeling Guide
  • Free Finance Courses