A decision-making tool used to compare and fix problems strategically
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Pareto analysis is a decision-making tool used to compare and fix problems strategically. It uses the Pareto principle, which is also known as the 80/20 rule – named after Italian economist Vilfredo Pareto. He found that many phenomena or trends follow the 80/20 rule.
For example, in Pareto’s first works, he found that 80% of income in Italy went to 20% of the population. The Pareto principle can be seen all around the world in many different settings, within businesses, and beyond.
80% of bus delays stem from 20% of the possible causes of delay.
80% of service complaints arise from 20% of the services you offer.
80% of software crashes come from 20% of the potential computer virus types.
20% of your products amount to 80% of your revenues.
The 80/20 rule can be used to strategically select the problems in a company to fix that will result in the most impact. It can help stimulate creative thought and organized thinking around business innovation or problem-solving. One important note is that the 80/20 rule is purely a convenient rule of thumb, not an exact ratio or law.
Pareto analysis is a decision-making technique used to statistically separate the data entries into groups with the most or least effect on the data. It is commonly used in business to find the best strategies or problems to pursue.
Overall, Pareto analysis focuses on the 80/20 rule, which believes that 80% of the benefit will come from doing 20% of the possible work. Vilfredo Pareto founded the concept as he analyzed the Italian wealth distribution which fit the same ratio.
The Pareto ratio is only a rule of thumb, and in practice, you should not expect to see this exact ratio. It is also essential to use other analytical tools alongside Pareto analysis in order to justify the validity of the findings and the optimal business solutions.
Steps to Create a Pareto Diagram (80/20 Rule Diagram)
1. Identify a list of problems
Ideally, the list is gathered through feedback from employees, clients, or customers. Common examples include anonymous complaint/feedback forms, customer surveys, or employee organizational recommendations.
2. Identify the cause of each problem
Why did the problem occur? Make sure to think about the root cause, which might be hidden under the surface.
3. Score each problem
Assign a number to each problem based on the negative impact associated with it. The scoring system will depend on the type of problem trying to be solved. For example, for a cellular company, did a customer complaint make them leave the carrier, change their plan (negatively), or not change anything?
4. Group the problems together
Group all of the similar problems together and calculate the collective scores. The problem with the highest score will most likely be the one you should try to resolve first and provide the highest return. Recommended to create a Pareto graph, as seen below, to help visualize the data.
Pareto Diagram Example
The following example comes from a cellular telephone service provider. The data is collected from customer review forms that were submitted following their choice to leave the cellular carrier. The company decides to perform a Pareto analysis on the data to try and figure out what they should focus on first to improve their offering.
As you can see, the majority of complaints (about 80%) stem from either long hold times or rude customer service. The 80% can be seen in the graph below highlighted by the dotted line.
From a business strategy perspective, those two problems should be addressed first to achieve maximum impact. Judging by the comments, we can assume that hiring more staff and/or training them better would be the best course of action.
Benefits of Pareto Analysis
Pareto analysis offers several benefits, depending on what specific type of project it is being used for. It helps identify problems and prioritize task completion.
Pareto analysis can help improve efficiency, profitability, and much more. Ultimately, it optimizes the overall organization’s performance by coordinating the highest return activities to pursue.
Limitations of Pareto Analysis
Like all business analysis techniques, Pareto analysis comes with limitations. The most prevalent is the ease of overlooking small complications during the analysis, which can add up over time. Also, it does not factor in the severity of a defect or problem, only the quantity.
It is essential to use other types of research to make the most educated decision in problem-solving. Alternative types of problem-solving analytical tools that can be used in parallel to Pareto analysis include hazard analysis, fault tree analysis, and functional failure mode and effect analysis.
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