In the rapidly evolving commercial lending landscape, Carter Bank & Trust, a prominent player with approximately $4 billion in assets, recognized the need to innovate its training approach for new and existing employees. The bank’s focus on commercial lending from Washington D.C. to Atlanta demanded a workforce adept in modern financial practices and credit analysis. This case study explores how Carter Bank & Trust leveraged the Corporate Finance Institute (CFI) training platform to transform its talent development process, thereby enhancing its operational efficiency and competitive edge in the commercial lending sector.
Carter Bank & Trust faced two challenges. First, the bank needed to onboard new college graduates remotely and efficiently, equipping them with practical, real-world skills in commercial lending and credit analysis. Second, it sought to provide its existing staff with opportunities for skill enhancement and refreshers in the ever-changing landscape of commercial banking. Traditional training methods were time-consuming and less effective in meeting the dynamic demands.
Colin Davis, the Commercial Credit Director at Carter Bank & Trust, was tasked with developing a training approach that could address these challenges. The goal was clear: to build a robust, knowledgeable team capable of handling about a billion dollars in underwriting each year, primarily in commercial real estate.
After thorough research, Colin discovered Corporate Finance Institute (CFI) and was immediately drawn to its user-friendly platform and comprehensive training modules tailored for commercial lending and cash flow-based training. CFI’s online training platform, CFI for Teams, offered a blend of theoretical knowledge and practical application, ideal for both college graduates joining Carter and existing employees seeking to refresh their skills. In regard to training new college graduates, Colin elaborates saying
The implementation of CFI’s training program at Carter Bank & Trust marked a significant shift in the bank’s approach to employee development. The platform’s flexibility allowed learners to engage with the content at their own pace, a crucial feature for a workforce spread across a vast geographical area. It also allowed for Colin to see the training progression across his team making the training easier to manage.
Accelerated Training Process: With CFI, Carter Bank & Trust significantly reduced the time required to train new analysts. What traditionally took a year could now be achieved in six months, enabling the bank to deploy skilled personnel into the workforce much faster. According to Colin,
Enhanced Employee Skill Set: The comprehensive nature of CFI’s courses ensured that employees not only revisited fundamental concepts but also gained insights into real-world applications. This bridging of theory and practice led to a more competent and confident team of analysts.
Operational Efficiency: The streamlined training process translated into operational efficiency. With a well-trained team, the bank could handle complex transactions more effectively, contributing to its overall growth and stability in the competitive commercial lending market.
Positive Feedback and Continuous Learning: Feedback from learners was overwhelmingly positive. They appreciated the platform’s user-friendliness and the practical relevance of the courses. Moreover, the culture at Carter Bank & Trust, emphasizing continuous learning and development, resonated well with CFI’s offerings, reinforcing a cycle of ongoing professional growth. Colin states,
Carter Bank & Trust’s collaboration with CFI marks a significant milestone in the bank’s journey towards fostering a culture of continuous learning and professional excellence. By embracing innovative training solutions, the bank not only enhanced its operational efficiency but also positioned itself as a forward-thinking institution committed to nurturing top-tier talent in the commercial lending sector.
Carter Bank & Trust’s experience with CFI is a testament to the transformative power of role-based, flexible, and comprehensive training solutions in the dynamic world of finance. It stands as a compelling example for other organizations aiming to elevate their training programs and drive business success through empowered teams.
If you’d like to get this article as a PDF, download it here (no email address needed).
Take your learning and productivity to the next level with our Premium Templates.
Upgrading to a paid membership gives you access to our extensive collection of plug-and-play Templates designed to power your performance—as well as CFI's full course catalog and accredited Certification Programs.
Already have a Self-Study or Full-Immersion membership? Log in
Access Exclusive Templates
Gain unlimited access to more than 250 productivity Templates, CFI's full course catalog and accredited Certification Programs, hundreds of resources, expert reviews and support, the chance to work with real-world finance and research tools, and more.