Layaway is a purchasing arrangement where a retailer reserves and stores an item for a customer who has a predetermined period to pay for the item in full. The customer typically enters into an agreement to pay the full price for the item within an agreed period of time; failure to do so will cause the item to be returned to the retailer’s shelves for other customers to buy.
In such cases, the customer’s money may be returned in whole, minus a storage fee, or forfeited in whole, depending on the initial agreement between the store and the customer. Layaways come with minimal risks for the seller and provide a way of assisting customers with bad or simply no credit history, or those with a restrictive amount of disposable income to purchase higher-priced items.
How Layaway Transactions Work
Different retailers impose different rules for layaway transactions. Typically, the basic process is as follows:
The customer picks out the merchandise they want to put on layaway and takes it to the layaway or customer service department. The item must be among the list of products allowed for layaway terms, such as electronics or cosmetics.
If the item is approved, the retailer will ask the customer to make a down payment. Some stores require a fixed percentage of the total price as a deposit, while others let the customer decide a fair amount of down payment for themselves.
The next step is to choose the terms of the layaway plan. The retailer may allow a weekly, biweekly, or monthly payment plan, depending on the price of the item and the amount of the customer’s disposable income. The scheduled payments must be made to retire the remaining balance of the purchase price, according to the agreed layaway plan.
Once the customer has completed the scheduled payments and has a zero balance, he/she can pick up the item(s) from the retailer. Some retailers require customers to pay layaway fees, usually a minimal, flat-rate charge for storing the items during the payment period.
History of Layaway
Layaway transactions originated during the period of The Great Depression when a lot of people did not have enough cash to make full payments for their merchandise. The retailers, aware of the cash crunch, allowed customers to make payments bit by bit, and to pick up the items when they completed paying the purchase amount in full. Layaway transactions were popular up until the 1980s and 1990s when they declined significantly as credit cards came into wider use.
Credit cards allowed customers to swipe their cards and take their merchandise on the same day while delaying the need to pay for the purchased merchandise. Customers would then pay back the credit to the lenders, plus interest, over an agreed duration of time. Most stores discontinued their layaway plans due to decreased demand, as most customers turned to credit cards.
During the 2008 Global Financial Crisis, credit became scarce, as more customers defaulted on their financial obligations. Banks also became bankrupt, and they were unable to collect defaulted debts and offer new credit to their customers. Stores such as Walmart resumed their layaway services in 2011 due to customers’ growing financial difficulties and the need to increase dwindling revenues.
In the year 2012 during the holiday season, many other retailers resumed offering layaway services. The services are still offered in many major retailers such as Walmart, K-mart, Sears, and FlexPay.
Online layaways are common among e-commerce stores. They allow retailers to receive scheduled payments that are deducted from a customer’s checking account until the payment for the item is completed. The customer is not required to physically visit the store to view the product and make payments, which helps save on fees related to storage. The items purchased on layaway terms are stored in distribution centers until the customer has paid the full amount.
The customer then picks up the product at a distribution center. Alternatively, retailers offer to ship to the customer’s registered address for free or at a small cost. Online layaway services are available for various products and services, such as laptops, gym equipment, concert tickets, automobiles, homes, and vacations.
Benefits of Layaway
Layaways stand out among other financing methods for the following reasons:
When purchasing items through a layaway service, customers are not charged interest on the price of the item. This makes layaway a cheaper option, as compared to credit card purchases that charge customers interest of between 15 to 25%, and sometimes higher. The layaway services only charge a minimal, flat-rate service fee to cover storage costs.
Easy acceptance criteria
Layaway programs do not come with rigorous acceptance criteria like other financing methods. Retailers do not conduct credit checks, as is the case with credit cards. The programs only require proof of identification and a deposit for the item, making it an option for customers with past credit problems or without an established credit history.
Downside of Layaway
Strict payment terms
Layaway programs come with strict payment terms, and customers must make scheduled payments within the agreed time frame. Customers who fail to comply with these terms risk losing their items and incurring a cancellation fee.
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