Personal Banker Job Description

Job description for retail banking

Personal Banker Job Description

Presented here is a typical example of a personal banker job description.  In this description, you will learn all the key responsibilities, skills, knowledge, and experience required to become a personal banker.  To help prepare for your career, start taking CFI’s free finance courses now!

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Personal Banker Job Description – Key Responsibilities

  • Aid customers in opening, managing, and optimizing their bank accounts and other products
  • Pursue leads and potential customers to expand services and products offered
  • Provide advisory services for clients regarding available financial services
  • Refer clients to financial specialists in the event of specialized needs
  • Resolve issues regarding customer accounts
  • Perform other administrative duties (such as data entry into in-house software)

Personal Banker Job Description – Skills, Knowledge, and Experience

  • Knowledge of best practices and regulations involving personal banking
  • Experience in sales and/or customer service
  • Working knowledge of MS Office software is required; knowledge of banking software is an asset
  • Excellent communication skills
  • Bachelor’s Degree in Accounting, Finance, or similar quantitative field
  • Basic understanding of retail banking products and services

Explore our free finance courses to master these skills!

What is Personal Banking?

Personal bankers help clients manage their money to balance risk and return. These personal banker professionals must have knowledge of the banking industry and about different investment and savings products offered. The academic and licensing requirements for a personal banker may differ depending on the services provided.

Most personal bankers are dedicated to assisting customers in controlling their bank accounts and other financial activities. The banker is responsible for building a long-term relationship with clients to better address the specific financial needs of each individual account.

Personal bankers may also be referred to as commodities, securities, or financial services sales agents. They are responsible for undertaking banking duties and overseeing the financial activities for these personal accounts. Personal bankers should be comfortable with marketing and sales techniques.

This personal banker job description was influenced by the responsibilities outlined by companies like Wells Fargo, JP Morgan Chase, Bank of North Carolina, and UMB Financial Corporation.

To help prepare for your career, start taking our free finance courses now!

Career Map

To learn which area of finance you’re most suited to, check out our interactive career map and explore your options.

Personal Banker Job Description

More Reading

We hope this has been a helpful guide to the personal banker job description.  CFI is the official global provider of the Financial Modeling and Valuation Analyst (FMVA)™ certification, designed to transform anyone into a world-class financial analyst.

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