Personal Banker
Job Description

Personal bankers are the individuals who offer help in managing and overseeing the financial needs of a client's personal bank account

Personal Banker Job Description

  • Aid customers in opening, managing and optimizing their bank accounts and other products
  • Pursue leads and potential customers to expand services and products offered
  • Provide advisory services for clients regarding available financial services
  • Refer clients to financial specialists in the event of specialized needs
  • Resolve issues regarding customer accounts
  • Perform other administrative duties (such as data entry into in-house software)

Relevant skills, knowledge and experience:

  • Knowledge of best practices and regulations revolving personal banking
  • Experience in sales and/or customer service
  • Working knowledge of MS Office software is required; knowledge of banking software is an asset.
  • Excellent communication skills
  • Bachelor’s Degree in Accounting, Finance, or similar quantitative field

What is personal banking?

Personal bankers help clients manage their money so as to balance risk and return. These personal banker professionals must have knowledge of the banking industry and about the different investment and savings products offered. The academic and licensing requirements for a personal banker may differ depending on the services provided.

Most personal bankers are dedicated to assisting the customers in controlling their bank accounts and other financial activities. The banker is responsible for building a long-term relationship with clients, so as to better address the specific financial needs of each individual account.

Personal bankers are also referred to as commodities, securities, or financial services sales agents. They are responsible for undertaking banking duties and overseeing the financial activities for theses personal accounts. Personal bankers should be comfortable with their marketing and sales techniques.

This job description was influenced by the responsibilities outlined by companies like Wells Fargo, JP Morgan Chase, Bank of North Carolina and UMB Financial Corporation.

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